How to Report a Claim
Helping you move Forward when the unexpected happens.
Emergency claims ONLY (cannot wait until business hours)
Coast to Coast Claims: 1-855-535-0554
Emergency Marine claims ONLY
Leading Edge Claims Service: 1-289-897-8676
Claims Experience You Can Count On
At Forward Insurance Managers Ltd., we understand that the true value of a policy
is revealed at claim time. We are different than most MGA or Wholesale operations in
Canada who rely too heavily on third party administrators (outsourcing claims entirely!). At
Forward, we employ an on-staff dedicated team of claims examiners. These examiners will work along with an excellent network of independent adjusting firms across the country, to serve our customers on every time zone.
This means that when a loss occurs, our team delivers clear guidance, fast and efficient claims handling, and consistent communication – ensuring every step of the process is simple and transparent. We’re committed to providing reliable insurance claims support that helps brokers
and policyholders move Forward with confidence. When the unexpected happens,
moving Forward is something we do – together.
What our partners are saying:
"Forward's claims team is responsive, knowledgeable, and easy to reach -
exactly what you want when it matters most."
"The in-house claims support makes a real difference. No runaround -
just clear answers and quick action."
Complaints & Disputes
Should you ever encounter a situation where you are not satisfied with the level of claims service you have received, please contact our internal ombudsman - ombudsman@forwardinsurance.ca